When Nathan Wardell launched Packserv earlier this year, a rental business comprising of a large new rental fleet specializing in hiring filling, printing, labelling, capping, and air compressing equipment, he knew he would deliver an outstanding set of services to his clients. Packserv represents a very different style of rental business—one that focuses on tailoring its services to suit its clients. It proudly advertises its ability to partner with its clients by providing unique value-added services.
“In today’s economic climate, people want to see their dollar go further. I know I look for suppliers who can offer me more than just the product or service they are advertising. I too am looking for value-add services that, in turn, improve my ability to better assist my clients,” Wardell said.
Wardell’s vision was to redefine the experience and common perceptions attached to renting machinery. He wanted his clients to experience a fresh approach—a service based on their needs—whether they are small start-up businesses or global companies. This service would not only include renting the machines but also offering services that were traditionally tied to buying machinery.
It is easy to see the partnership qualities in Packserv when browsing the extensive list of services on their website. Some services include training machine operators, consultation on tender responses and proposals (and even attending pitches), assessing production facility design and layout, as well as evaluating each line item or station for efficiency and output. They also provide 24-hour emergency phone support and customized parts and accessories.
However, the true value of these services is evident when reading Packserv’s monthly newsletter, which is sent to a rapidly growing database. The newsletter promotes quality suppliers, the latest machinery, and helps build brand awareness by featuring clients’ product ranges. This co-promotional activity is free of charge and demonstrates Packserv’s commitment to providing partnership-based services.
“I make a point of featuring my clients and suppliers in our monthly newsletters to generate market awareness. Our clients have the opportunity to review supplier products, and our suppliers can see how their products are being used by our clients—interlinking the packaging industry and making the marketplace a smaller place to operate in successfully. I enjoy promoting my suppliers and clients, and I hope I am adding value to their business,” Wardell shared.
Wardell’s ability to focus on client needs comes from his many years of experience running a basic rental business in the packaging industry.
“I understand that time is precious and everyone is working longer hours, increasing their productivity and looking for ways to become more efficient. If clients are being held up by businesses that can’t provide services quickly, then they fail to help that client achieve their goals—often within a tight production schedule,” he explained.
“We are a young, dynamic business, keen to impress our clients with our customer service standards, new rental fleet, and technical ability. We want to ensure that our clients don’t get held up by bothersome issues such as machines breaking down, slow delivery, troubleshooting related to production output, or machine repair.”
“I want clients to see that our quality of service is transparent. We even offer a money-back guarantee if our clients are dissatisfied with our service,” Wardell concluded.
For more information, visit the Winebiz article.