For nearly 45 years, The Food Company has been a trusted name in premium condiments, supplying the food service, retail, and wholesale sectors both locally and internationally. Proudly Australian-owned and HACCP-certified, the business has built a strong industry reputation. As their business has grown, relocating to a larger facility highlighted the need for an upgraded food packaging line.
To support this expansion, The Food Company invested in a Twin Head 5-litre filling line, a fully automatic machine designed for efficiency. Equipped with two 5 litre product cylinders, it enables dual single-shot filling for containers ranging from 500 ml to 5,000 ml. This equipment handles everything from thin liquids to thick pastes and creams, accommodating both hot and cold filling.
By implementing the Packserv line, The Food Company significantly improved production efficiency, increasing filling output by more than 50%. Beyond operational benefits, they chose Packserv for several key reasons. As strong advocates for Australian-made machinery, they value its quality and reliability. Local manufacturing also ensures fast, responsive support, which is critical for minimising downtime.
Owner Matthew Fletcher praises Packserv for their outstanding technical support and quick response times. He also appreciates how they stay ahead with technology while maintaining the simplicity of machinery and ease of use that operators need.
“Whenever we’ve had unique requirements, Packserv has stepped up with solutions. They’re true problem solvers,” says Matthew. He adds, “Packserv has played a key role in the development of our packaging line.”
Alongside Packserv’s filling line, The Food Company also relies on Packserv’s induction sealer. This ensures secure, reliable sealing, protecting product integrity and shelf life.
They’ve also made the most of Packserv’s rental option to test and refine processes before committing to a purchase. “I really like the rental model, because it allows for experimentation without the upfront commitment of an outright purchase. It gives us flexibility in the production line,” says Matthew. “I always encourage startups to consider renting first before they purchase equipment, as it’s a smart way to validate their product before making a major investment in machinery.”
“We value customers such as The Food Company – innovative, engaged and committed to Australian-made solutions,” says Nathan Wardell, Managing Director of Packserv. “They’re a true Australian success story in the FMCG industry.”